Return Policy
Return Policy
This Return Policy governs the return and exchange of products purchased from [Your Store Name] website ("Site"). By placing an order on the Site, you agree to this Return Policy.
1. Eligibility
To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. Returns and exchanges are subject to the terms and conditions of this Return Policy and must be initiated within [number] days of receiving the product.
2. Returns and Exchanges
If you are not satisfied with your purchase for any reason, you may return the product for a full refund or exchange, subject to the following conditions:
- You must contact us at [Your Contact Information] to request a return authorization and instructions for returning the product.
- The product must be returned in its original packaging, with all accessories, manuals, and other items included.
- You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- Refunds will be issued to the original payment method used for the purchase within [number] business days of receiving the returned product.
3. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at info@11startraders.com. We will provide instructions for returning the product and arrange for a replacement or refund as soon as possible.
4. Non-Returnable Items
Certain products may not be eligible for return or exchange due to hygiene reasons or other restrictions. These products will be clearly marked as non-returnable on the product page.
5. Refused or Undeliverable Shipments
If a shipment is refused or undeliverable for any reason, the cost of return shipping and any associated fees will be deducted from the refund amount.
6. Contact Information
If you have any questions or concerns about our Return Policy, please contact us at info@11startraders.com.